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Frequently Asked Questions

Below are answers to questions most often asked about our Vietnam vacations. If you don't see what you are looking for on this page, you can contact us! We'd be happy to reply.

Also, please make sure that you've read the General Terms & Conditions


QUESTIONS FOR TOUR RESERVATION

01.

We do not understand of tour categories you specified in your website?

02.

What type of transportation will we use for our tours? Can we rent luxurious car?

03.

Do I have to wear long-sleeves when visit Ho Chi Minh Mausoluem?

04.

What medical precautions I need to take ?

05.

Do I have sleepers on the train trips ?

06.

Can you accommodate special dietary needs?

07.

If meals are included, can I avoid foods I dislike?

08.

Do your guides speak English or French?

09.

Do your tours include International airfare?

10.

Do I need to bring formal evening wear?

11.

How much luggage can I bring?

12.

Are tips and taxes included in the price?

13.

Is Travel Insurance included?

14.

What is single supplement?

15.

Can I choose the hotels myself?


ANSWER


01.
The tour fares very on which tour category you select. We have standard class (standard hotels), superior class (3 star hotels), first class (4 star hotels), deluxe class (5 star hotels) and luxury class (luxurious 5 star hotels).
02.
We will use 4,7,16, 30 and 45 seat van with A/C (depending on your group size). if you want to rent a luxurious car, please send us your special requests.
03.
Yes, you do, that is the formal place!
04.
At the time of writing, no vaccinations are required for Vietnam (with the exception of yellow fever if you are traveling directly from an area where the disease is endemic). However, typhoid and hepatitis A vaccinations are normally recommended, and it’s worth checking that you are up to date with boosters for tetanus, polio etc. Other injections to consider, depending on the season and risk of exposure, are hepatitis B, Japanese encephalitis, meningitis and rabies. It is best to discuss these with your doctor. Malaria is present in Vietnam. However, at the time of writing both Hanoi and HCMC have very low incidences, while the northern delta and coastal regions of the south and center are also considered relatively safe. The main danger areas are the highlands and the remote rural areas, where Plasmodium falciparum, the most dangerous strain of malaria, is prevalent. Your doctor will advise on which, if any, anti-malaria tablets you should take.If you do fall ill, pharmacies in Hanoi and HCMC stock a decent range of imported medicines (check they are not past their “use-by” date). Both these cities also now have good, international-class medical facilities. Elsewhere, local hospitals will be able to treat minor ailments, but for anything more serious head back to Hanoi or HCMC.
05.
In order to make your vacations comfortable, we book you the first class ticket which means you have soft sleepers with air-conditioning. For specific trip, we'll let you know exactly before hand.
06.
Normally, yes, however it's best to ask about your specific case. Generally, we have been able to accommodate, and always ask before finalizing your booking.
07.
We try to take very special care of our guests and try to make a point of discovering any strong dislikes when you are booking. We're taking you "hame" to Vietnam, and want you to enjoy it!
08.
Yes, they are very experienced and have a bit of good humour, speak good Foreign language. But generally on a fixed tours posted here, the guides are English speaking. Unless you have the tour tailor-made for your family or your French speaking group.
09.
No, they don't. Many of my guests fly on "points", while others choose to book their own air flights on the internet, directly with a favourite airline or through a trusted travel agent. Apart from it, all domestic flights mentioned in the tours are included.
10.
No, you don't. Ladies may wish to bring smart evening casual wear and the gentlemen a sport coat or blazer, that's it.
11.
On the transpacific flights, baggage allowance is two pieces of checked baggage with combined overall dimension not exceeding 106 inches and no single piece may exceed 62 inches. All baggage and passenger belongings are the owners' risk throughout the tour.
12.
Except for airport departure taxes and customs user fee, all taxes at the hotels are included. However, tips of a personal nature have not been included.
13.
No, it is not. We strongly recommend you to purchase travel insurance including Health and Accident Insurance.
14.
The price is based on twin shared accommodation. Single supplement is the extra cost applied for those who wants private rooms on the trip.
15.
We're afraid not. Rather than change hotels for each day's adventures, accommodations are chosen not only for their luxury or charm, but also for their locations. That allows us to come "hame" each evening. Less packing and unpacking means less stress (you are on vacation for heavens sake) and more exploring!All hotels are subject to change. We reserve the right to substitute hotels of the same or similar category.


QUESTIONS FOR HOTEL RESERVATION

01.

Are taxes included in your rates?

02.

Do children stay for free?

03.

Your rates are per person per night?

04.

When are compulsory meals and surcharges applied?

05.

What's the difference between a Double room, a Twin Room and Triple room?

06.

What is the Run of House room category ?

07.

Can I pay by credit card ?

08.

Do we pay reservation fee?

09.

Can I giving out my credit card details VIA EMAIL to secure my booking?

10.

How can I request an early check-in or late check-out time?


ANSWER


01.
All rates for hotel displayed in our website are inclusive of 10% service charge and 5% service charge. If you do not book through us, you should be requested by hotels to pay for tax and service charge
02.
Our room prices are based on nightly double occupancy. Kids under twelve usually stay for free if sharing bed with parents. Almost hotels and resorts accept maximum of 1 kid stay in parents' bed and breakfast for kids under 12 years is 50% of adult's prices.
03.
No, our rates are per room per night
04.
Customers are kindly requested to pay for surcharges as well as compulsory dinners on Christmas, New Year and Vietnamese New Year (Tet),
05.
A double room has one double bed. A twin room has two single beds. Triple room has one double bed and 1 extra bed or two single bed + 1 extra bed. Extra bed is not available in all types of room. Some hotels and resorts do not arrange extra beds in Run Of House room.
06.
"Run of House", sometimes abbreviated as "ROH" includes the most common or standard type of room category in the hotel, featuring basic amenities. When you select "Run of House", your actual room will be determined by the hotel, based on availability, at the time of check-in.
07.
Yes. You can pay by Visa, Master only. Also, Please keep in mind that we DO NOT accept card payment only over the phone due to security purposes. We need the written authorization from you with your real signature.
08.
No, We will not charge you a reservation fee.
09.
You are advised not to give your credit cards out via email. We will send you the credit card authorization form and after filling the form out, please send us via fax. We will notify you when we receive your fax.
10.
Early check-in or late check-out should be requested directly with the hotel. Extra charges might be applied

If your questions are not answered? Just go ahead and contact us

See you soon in Vietnam!

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Testimonials

We have no hesitation in recommending Sunshine Travel to anyone who intend to spend a holiday in Vietnam . Their staff and there were so many of them were very friendly and helpful. My family and I were very happy with the services provided by Hung with a package tour 18 days from Hanoi to Ho Chi Minh City. They were very attentive, informative and clearly knew their work well. We will definitely recommend your tours to our friends in future! 
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